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Provider Service Line Representative
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Job Summary  Job Specification 
Job Code : JB20196 Job Type   Permanent
Posted on : 2013-07-24 Experience   2 - 2  Years
Expiry Date : 2014-07-05 Qualification : Job Certification and Testing Required-Customer Service
Functional Area : Home Customer Service Jobs      
Job Role : Provider Service Line Representativ      
Offered Salary : Confidential
Location : City(s)   All U.S. Cities |
    All U.S. States,    USA
Job Description

This is a work-from-home position.
Position Description:

The core function of this position is to handle provider inquiries via an Inbound Call Center Queue model. Developing and demonstrating a strong working knowledge of network management practices, including the provider Web Site, is essential in providing solution-oriented customer service to providers.

VCC Desktop, IEX Agent, PLINX Provider Inquiry Documentation and Tracking System, FACETS Provider Record Database; RDB, CAQH, ePUF, Provider Express User ID, SharePoint Navigation

Positions in this function are accountable for the full range of provider relations and service interactions within UHG, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs. Designs and implements programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.), and practice managers. Directs and implements strategies relating to the development and management of a provider network.

Primary Responsibilities:

* Moderate work experience within own function.
* Some work is completed without established procedures.
* Basic tasks are completed without review by others.
* Supervision/guidance is required for higher level tasks.

Requirements:

* High School Diploma or GED.
* 2+ years of managed care or medical insurance experience.
* 1+ years experience in a claims, customer service or provider support role.
* Basic level of proficiency with MS programs including Excel and Word.

Assets:

* Previous experience working in a Contact Center.
* Experience working with FACETS or Sharepoint.

To apply, click on the URL link above.
 

Key Skills
Contact Details
Contact Details Confidential
Company Details

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